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Providing an edge
In a competitive global market, it can be even the smallest of details that gives you the edge. Arriving at your destination stress-free can be one of those essential factors when you're travelling to negotiate that business deal, make a presentation or attend a critical meeting. Williment Business Travel, a member of the Williment Travel Group, specialises in managing the daily needs of the business traveller. From airlines and accommodation to transport, we'll tailor travel management solutions to meet your specific business needs.
Williment Business Travel
Customer Relationship Management
The team at Williment Business travel recognises that the success of our business is intrinsically linked to our ability to deliver the best possible service to our clients and to deliver on promises made.
We offer superior account management, including a range of strategic management tools from management reporting information, web enabled booking tools, travel policy design and implementation to expense and traveller profile management.
Powered by the latest technology we deliver this information efficiently and economically. Our client focus is underpinned by continuously improving business processes that deliver ‘best cost procurement’, and our customer centric approach to managing your account means that we work with you: developing key objectives and aligning ourselves with your business goals to ensure that your needs are our top priority.
Further, to ensure we are meeting those needs, we will appoint a Customer Relationship Manager to oversee your account – assisting our team of dedicated consultants in managing the overall partnership with all stakeholders, acting as a liaison with third party suppliers and using the latest technology to ensure we deliver according to plan.
Customer surveys
Measurement of customer satisfaction, using our online survey tool, SmartSurvey is a web based online survey tool that has been specifically developed by Williment Travel Group to aid in the measurement of customer satisfaction.
How it works:
- Customised surveys, which are accessed and securely completed online, are created for an individual customer or group of customers, and information gathered provides you/us with a measure of performance
- Information gathered is critical in identifying areas that may require further improvement and highlights the strengths in our joint service delivery– ultimately measuring the gap between the current level of service (client perception) and the original promises made.
The next step...
To find out more about how our travel management services can work for you and your business, click here to make an online enquiry or contact Williment Business Travel on +64 4 380 2500 to make an appointment (more contact details).